Frequently asked questions about M&M Automatic Products
Below are some of the questions our customers most frequently ask about our contract machining and screw machining services, capabilities, and process. If you don’t see your question here or would like more information, please contact us. We’re here to help!
What contract machining services do you offer?
Do you have an area of specialty?
Our contract machining services focus on what we do best: producing precision screw machine parts using a range of technologies, including state-of-the-art CNC turning and CNC milling machines. For over 20 years, our customers have counted on us to produce high-quality parts from simple fasteners to complex mechanical assemblies for both prototype and production applications. We specialize in short runs and small lot sizes, and our typical runs range from 50 to 100,000 pieces. While all our work is manufactured to print, you can see samples of some of the parts we’ve produced in our photo gallery.
What industries do you typically work in?
Who are your typical customers?
It would be easier to tell you what industries we haven’t worked in! Our customers include heavy equipment manufacturers, general commercial businesses, and companies in the pneumatic, transportation, electric, aero-space, medical, and machine tool industries, among others. While our customers are spread throughout the United States and around the world, they all have something in common: the need for high-quality parts machined to print, on time, and within budget.
What equipment do you use?
Our equipment includes CNC turning centers, CNC milling machines, and a number of screw machines, capable of handling multiple materials and bar stock sizes. We also have equipment dedicated to second operations and various finishing processes. What’s more, we have skilled and experienced machinists (some with more than 30 years in the business) who know how to use our equipment to produce your parts accurately, quickly, and cost effectively.
What materials do you run?
We run a variety of materials including carbon alloys, aluminum, brass, stainless steel, and plastics. We can also help you choose the best material for your application. And, even if you’re considering a material other than those listed here, give us a call. Chances are, we can help!
What is your typical lead time?
Can my parts be produced on a rush basis?
Including quoting, manufacturing, and shipping, our typical turnaround time for screw machine products is approximately four weeks, and our on-time delivery rate is over 95%. Depending on the circumstances (such as availability of tooling, gauges, and materials in the marketplace), we may be able to produce your parts on an expedited timeframe. Just ask!
Can you help with parts design or suggest
Yes! Our team enjoys applying their production experience to new challenges. We can assist with designing your part, selecting the best raw materials, and choosing the most effective machining protocols and finishing steps. Keeping the part’s end use in mind, we can often find a minor design tweak or a change in material or tolerance that can reduce your part’s cost without any reduction in quality or performance.
Do you offer other services, like finishing, assembly, packaging, and logistical support?
From finishing operations to logistical support, we have the capabilities and services needed to quickly and cost effectively produce your parts from start to finish. Our capabilities include anodizing, plating, grinding, finishing, assembly, warehousing, packaging, and just-in-time delivery. Our goal is to deliver a one-stop, hassle-free production process that saves time and money and leaves you free to focus on your business.
Can I get a reference from one of your customers?
We’re fortunate to have a large group of loyal customers, several of whom provided testimonials that you can read here. If you’re looking for a specific type of reference, just let us know. Chances are, we have a customer who can answer all of your questions.
Are you ISO certified? What other quality assurance procedures do you use?
Yes, we are ISO 9001:2008 certified. We also maintain a rigorous quality assurance program that includes process monitoring/charting, first article inspection, advanced product quality planning (APQP) including using the core tools (PPAP, FMEA, Part Submission Warrants, etc.), and machinist training programs. Our quality assurance procedures are designed to ensure that your parts are produced exactly to print each and every time. You can learn more about the details of our program on our quality assurance page.
How do I request a quote?
We’ve designed our quotation process to be as simple, straightforward, and hassle free as possible. Simply go to our request a quote page and fill out the short web form. We’ll ask you a few quick questions about turnaround time and quantity needed and give you a chance to briefly describe your project. We’ve also included a way to easily upload your drawing file. Of course, if you’d rather work by e-mail, fax, or phone, our contact page gives you all that information, too.
How do I contact you by e-mail/phone/fax?
You can easily find our e-mail address and phone and fax numbers on our contact us page. We’ve also included a brief and easy-to-use web form that you can use to request a quote. However you choose to contact us, we look forward to hearing from you!